1. Introduction
Welcome to ECO ACTUAL Activities Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, business requirements
- Communication Data: Messages, inquiries, and correspondence with us
- Account Information: Username, password, and account preferences (if applicable)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Data: Information collected through cookies and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Provide, maintain, and improve our IT services
- Process and respond to your inquiries and requests
- Deliver technical support and customer service
- Customize and personalize your experience
3.2 Business Operations
- Communicate with you about our services, updates, and promotions
- Conduct market research and analytics
- Improve our website functionality and user experience
- Manage our business relationships and contracts
3.3 Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, security threats, and illegal activities
- Enforce our terms of service and other agreements
- Resolve disputes and investigate complaints
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email marketing and communication services
- Analytics and performance monitoring
- Payment processing and billing
- Customer support and help desk services
4.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government investigations or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption: Data transmission and storage encryption using industry-standard protocols
- Access Controls: Restricted access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for our staff
- Secure Infrastructure: Protected servers and network security measures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The nature of the information and its sensitivity
- Legal and regulatory requirements
- Business and operational needs
- Your consent and preferences
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Request information about how we process your data
7.2 Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact details and preferences
- Modify your communication settings
7.3 Deletion and Restriction
- Request deletion of your personal information
- Restrict or limit the processing of your data
- Object to certain types of data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Third-Party Services and Links
Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.
9.1 Third-Party Services We Use
- Google Analytics: Website analytics and performance monitoring
- Email Marketing Platforms: Newsletter and communication services
- Social Media Platforms: Social sharing and engagement features
- Cloud Services: Data storage and processing services
10. Children's Privacy
Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ECO ACTUAL Activities Ltd - Privacy Team
Email: privacy@ecoactual.uk
Phone: +44 785 3885 248
Address:
Unit 3 Office A 1st Floor 6-7 St. Mary At Hill
London England EC3R 8EE
We are committed to resolving any privacy-related concerns promptly and transparently. Your privacy is important to us, and we appreciate your trust in TechSolutions Pro.